SHIPPING POLICY

We are excited to get a pair of Rex Specs on your dog as quickly as possible! Please allow for 1-2 business days for order processing.

International orders may be subject to additional customs duty and tax not included in the shipping cost. Customs charges are determined by the country of entry and are to be paid by the receiving customer. 

If you happen to need expedited shipping or special arrangements, we can to help make that happen. Please contact us at (307) 203-0308 or email info@rexspecs.com.

RETURN POLICY

We’ve put a lot of time and thought into the design of Rex Specs canine eyewear, determined to make the most durable canine protective eyewear available.  It is important to us that you are happy with the product you receive. Please view the Fitting & Use page for recommendations to get your dog to start wearing Rex Specs like a pro.

 

You can return your product(s) up to 30 days from the original purchase date. Returned products must be minimally used. Please obtain a RETURN CONFIRMATION from us prior to shipping your return. Please include a copy of the purchase receipt sent to your email at the time of purchase and a brief note indicating the reason for your return. Returns should be sent via USPS to: Rex Specs RETURNS, PO Box 13973, Jackson WY 83002

A full refund for the price of the merchandise will be applied to your credit card or original method of payment within 5-10 days after the return is received and reviewed. Original and return shipping costs are non-refundable unless the merchandise was shipped incorrectly. Please allow 10 days for returns to be reviewed. 

 

WARRANTY POLICY

We stand behind our product and want to insure that you receive the quality product you expected. Rex Specs honors a one year warranty on all manufacturing defects. If you think that you received a defective product just send us an email (info@rexspecs.com) or give us a call (307-203-0308) – we will make it right.

 

MORE QUESTIONS?

If you still have questions, please contact the Rex Specs K9 customer service team at (307) 203-0308 or email us at info@rexspecs.com to set up your return. This return policy only applies to products purchased directly from Rex Specs K9.