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FREE economy shipping in the U.S. on orders over $100
WHAT IS ROUTE?
Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. Route Protect can be added during checkout. Review the policies HERE to understand which lost, stolen, and damaged items Route will cover.
HOW DOES ROUTE WORK?
If your Route protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
HOW DO I FILE A ROUTE CLAIM FOR A LOST, STOLEN, OR DAMAGED PACKAGE?
You can file a one-click claim through the email that Route sends you after you
check out, or you can file HERE.
WHERE IS MY ORDER?
Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.
DOESN’T REX SPECS ALREADY COVER LOST OR STOLEN PACKAGES THROUGH THEIR CUSTOMER SERVICE?
Our customer service team strives to resolve issues as quickly as possible. But by purchasing package protection with Route, completing a claim is only a click away, and allows your claim to be processed within 24-48 hours. Route is easier, faster, and helps get any shipping issues resolved as quickly as possible.
WHAT ARE ROUTE’S TERMS AND CONDITIONS?
Route’s terms and conditions are listed HERE.
IS ROUTE A LICENSED INSURANCE COMPANY?
Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.
If you still have questions, please contact the Rex Specs customer service team at (307) 209-3890 or email us at email@example.com. We are open 8 AM to 5 PM MST Monday thru Thursday and 8 AM to 12 PM MST on Friday to help answer your questions.
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